Privacy Policy

HiNeighbor ("HiNeighbor", "we", "us") operates hineighbor.ai, a platform where verified neighbors post home and yard projects, lend tools, and offer each other help. This policy explains what we collect, why, and the choices you have. It applies to the website, the app, and any email we send you.

• Account details: name or display name, email address, password (stored only as a salted hash), and profile photo if you add one.
• Where you live: a ZIP code and the neighborhood name you select at signup. We use these to place you on the neighborhood map and to show projects near you. A precise street address is optional and only used when you attach it to a project you posted or a project you joined.
• Skills, tools, and credentials: anything you add to your profile so neighbors can find the right help.
• Project content: project descriptions, photos, to-do lists, questions and answers, tools you offer or need, and the barter, food, or payment terms you set.
• Messages: direct messages and project threads you send through HiNeighbor.

• Device and log data: IP address, browser and device type, pages viewed, and error reports, used for security, abuse prevention, and debugging.
• Approximate location from your ZIP or neighborhood: we geocode the area you chose. We do not track your device's continuous GPS location, and we never run background location tracking.
• Essential cookies and local storage: to keep you signed in and to cache map results so pages load faster.

• Show you projects, neighbors, and tools near where you live.
• Let you post projects, join projects, claim tasks, and message neighbors.
• Power Hank, our assistant, which can draft plans, to-do lists, cost comparisons, and weather-aware scheduling for your project. Content you send to Hank is processed by an AI provider on our behalf and is not used to train third-party models.
• Send you service email - verification, password resets, project notifications.
• Keep the community safe: verify accounts, investigate reports, and enforce our Terms.
• Understand aggregate, de-identified usage so we can improve the product.

Visibility is a setting, not a guess. For every project you can choose your immediate neighbors, surrounding neighborhoods, specific neighborhoods, or everyone on HiNeighbor. For your home pin you can choose hidden, your neighborhood, adjacent neighborhoods, or open. You can also turn off your profile photo, your name, your project history, and whether the tools you own appear on the map.

Assume anything you post to a project or public thread can be seen, screenshotted, and shared by the neighbors who have access to it. Do not post information you would not want a neighbor to repeat.

We share personal information only in these cases:

• With neighbors, according to the visibility settings you chose.
• With service providers who run parts of HiNeighbor for us: cloud hosting and database, authentication, transactional email, mapping and geocoding, AI model providers, and - if you use them - payment processing. They may only use the data to provide their service to us.
• For safety and legal reasons: to respond to a valid legal request, to investigate fraud, threats, or harm, or to enforce our Terms.
• In a business transfer: if HiNeighbor is acquired, we will tell you before your information becomes subject to a different policy.

We do not sell or "share" your personal information for cross-context behavioral advertising, and we do not sell it to data brokers.

Many neighbors trade help, food, or favors - no money moves through HiNeighbor for those. When a project uses card payment, a third-party payment processor handles the card details. We never see or store your full card number.

• Access and export: request a copy of your account data.
• Correct: edit your profile, projects, and neighborhood at any time.
• Delete: delete your account, which removes your profile, your posted projects, and your messages. Some records may persist in backups for a limited period or where we must keep them by law.
• Opt out of email: unsubscribe from notification email; we will still send essential account email such as password resets.
• Region-specific rights: if you are in the EEA/UK, you may object to or restrict certain processing and lodge a complaint with your supervisory authority. If you are in California, you may exercise your CCPA/CPRA rights, including the right to know, delete, correct, and to be free from discrimination for exercising them.

To exercise any of these, email support@hineighbor.ai.

We keep account information while your account is active. Project content stays visible to the neighbors who had access until you delete it or delete your account. Log and security data is kept for a limited period for abuse prevention.

Access to neighborhood data is enforced at the database level, so a neighbor can only read the projects, tasks, addresses, and photos they were given access to. Passwords are hashed, traffic is encrypted in transit, and project photos are stored in a private bucket served through expiring links. No system is perfect - please report anything that looks wrong to support@hineighbor.ai.

HiNeighbor is for adults. You must be 18 or older to create an account. We do not knowingly collect information from children under 13, and we delete it if we learn we have.

We will post any material change on this page and update the date above. If the change meaningfully affects how we use your information, we will also notify you by email.

Questions? Email support@hineighbor.ai. See also our Terms & Conditions.