Terms & Conditions

By creating an account or using HiNeighbor you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the service.

You must be at least 18, provide accurate information, and use the neighborhood where you actually live or own property. One account per person. Do not create an account for someone else, impersonate a neighbor, or use HiNeighbor if we have previously removed you.

HiNeighbor helps neighbors find each other, post projects, share tools, and coordinate a work day. We are not a party to any arrangement between neighbors. We do not perform the work, employ or license anyone, verify skills or credentials beyond what neighbors tell us, screen for criminal history, guarantee anyone will show up, or guarantee the quality, safety, or legality of any work or tool.

HiNeighbor is for neighbor-to-neighbor help. It is not a marketplace for contractors soliciting business, except where that person genuinely lives in the neighborhood and is helping as a neighbor.

Do not use HiNeighbor to:

• Harass, threaten, discriminate against, or dox a neighbor.
• Post someone else's address, photos, or personal details without their consent.
• Spam, advertise unrelated services, run multi-level marketing, or scrape the platform.
• Offer or request anything illegal, unlicensed where a license is required, or unsafe.
• Misrepresent who you are, what you can do, or the condition of a tool you lend.
• Interfere with the platform's security or access data you were not given.

We may remove content, limit features, or close an account that breaks these rules or puts neighbors at risk.

You are responsible for your own safety and for the safety of anyone you invite onto your property. Use judgment before starting anything involving heights, electricity, gas, plumbing, structural changes, tree removal, or work that requires a permit or a licensed professional - and get a professional when that is the right call. Hank's suggestions, cost comparisons, and schedules are estimates to help you plan, not professional advice.

Check whether your homeowner's or renter's insurance covers helpers on your property, and follow local permit rules. HiNeighbor does not provide insurance of any kind.

Tool lending, borrowing, deposits, food, favors, and any money are arranged directly between neighbors. Agree in advance on what is being lent, for how long, what condition it comes back in, and what happens if something breaks. Where a project uses card payment, a third-party processor handles it and its terms also apply. HiNeighbor does not hold funds, does not guarantee payment, and is not responsible for a lost, damaged, or unreturned tool.

You keep ownership of the text, photos, and lists you post. You grant HiNeighbor a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that content for the purpose of operating the service and showing it to the neighbors you selected. You are responsible for having the rights to what you post. Deleting your content or your account ends that license going forward.

Report unsafe behavior, bad content, or a neighbor who did not honor an arrangement to support@hineighbor.ai. If you believe content infringes your copyright, send a notice with the details to the same address and we will respond as required by the DMCA.

HiNeighbor is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any project will be completed.

To the maximum extent permitted by law, HiNeighbor is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, property damage, or personal injury arising out of interactions between neighbors. Our total liability for any claim relating to the service will not exceed the greater of the amount you paid us in the twelve months before the claim or one hundred U.S. dollars. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify and hold HiNeighbor harmless from claims, damages, and expenses arising from your use of the service, your content, the work you do or receive, or your breach of these Terms.

We would much rather solve a problem than argue about it - email us first and give us 30 days to work it out. If we cannot, disputes will be resolved by binding individual arbitration on an individual basis, and not as a class action, except that either party may bring a claim in small-claims court. These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules. Where local consumer law gives you non-waivable rights, those rights still apply.

We may update these Terms; material changes will be posted here with a new date and, when it matters, emailed to you. You can stop using HiNeighbor and delete your account at any time. We may suspend or end an account that violates these Terms or creates risk for the community.

Questions about these Terms: support@hineighbor.ai.